Support

Learn more about our highly optimized support plan designed specifically to meet the payroll needs of construction and contractor companies.

Work with a payroll technology support team that always puts construction first.


Whether you are processing payroll “in house” or working with one of TradeSeal’s supported HCM Vendors – the team behind TradeSeal understands the unique needs of the construction industry, backed by our experience working with some of the most hardworking and complex construction payrolls in the United States.

Our experienced consultants use modern technologies to reduce the risk of payroll error. Our team responds quickly to prioritize and resolve issues that can impact construction payroll processing, reporting or other critical business needs.

HCM TradeSeal Support Hours

TradeSeal’s support team is readily available between the hours of:

  • 9am Central Daylight Time
  • 4pm Central Daylight Time

Our support team operates Monday through Friday.

Support SLAs / Resolution Timeframe

HCM TradeSeal’s support team is optimized to solve urgent payroll processing issues as quickly as possible, while providing methodical, durable solutions to nonurgent processing or customization requests.

  • Under 4 business hours response time for all issues
  • Under 2 business hours response time for urgent issues*, same-day resolution is provided for most urgent issues* submitted before 1pm Central

Our support team resolves urgent issues* same-day, high priority issues in five business days or less, and medium or low priority issues on a guided timeline designed to provide highly accurate solution updates. Support response times based on business hours. Our team may request to meet with you by phone or by Zoom as needed based on issue priority.

* Urgent issue response time and same-day resolution requires standard edition or enterprise edition.

New! Request a proof

Ask our team to enter up to three union or non-union employees into a realistic payroll week so you can review and compare gross totals for pay and fringes.

Get to know TradeSeal support

Optimized for Construction

Receive experienced technical support from a team that understands your needs

Rates and fringes

Go beyond TradeSeal’s full self-service rate and benefit management and request assistance administrating union or prevailing wage rates and benefits.

Job management

Fine-tune certified payroll reporting requirements by location, or by job. TradeSeal support helps you achieve full reporting automation.

Calculation support

Fine-tune advanced Overtime calculations within TradeSeal. TradeSeal supports over 8, over 10, over 40 and custom variants.